Returns & Exchanges

Change of Mind

If you wish to return an item because you have changed your mind about your purchase, Toyworld will offer you an exchange or credit note provided that:

Note: As each Toyworld store is independently owned and operated, web returns to physical stores and stores other than the original place of purchase are at the discretion of the owner. Stock range will vary from store to store.

If these requirements are not satisfied Toyworld reserves the right to refuse an exchange, refund or credit note for change of mind returns.

Incorrect Product

If we have delivered an incorrect product for an online order simply contact our Customer Service Team at cairns@toyworld.com.auonce you have contacted Our Customer Service Team, return the incorrect product and we will exchange it for the correct item.

Faulty Goods

If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC. For more information please visit, accc.gov.au/consumers.

Toyworld will accept product returns and provide you with an exchange, credit note, refund or repair where:

For online orders with faulty items simply contact  our Customer Service Team at cairns@toyworld.com.au, send the item back and we will provide an exchange or full refund. We will refund to your original method of payment.